At Rexatos, we want you to be delighted with your purchase. If, for any reason, you are not happy with your order, you may return it for a refund or exchange within 40 days of the purchase date. Please carefully read our return and refund policy to understand our process and requirements.
Return Eligibility
To be eligible for a return, the product must be in its original condition, unused, and with all original packaging and tags attached. We reserve the right to refuse returns that do not meet these criteria. Additionally, we cannot accept returns of any products that have been personalized or custom-made, such as monogrammed items or special orders.
Return Process
If you wish to return your product, please follow these steps:
- Contact our customer service team at [email protected] to initiate the return process. Please provide your order number and the reason for the return in your email.
- Once we receive your return request, we will email you instructions on how to return the product.
- Pack the product in its original packaging and ship it to us at the address provided in the email.
- Once we receive your returned product, we will inspect it to ensure it meets our return eligibility requirements. If the product is eligible for a return, we will issue a refund to the original payment method used for the purchase. If the product is not eligible for a return, we will contact you to discuss the next steps.
Return Shipping
Customers are responsible for the cost of shipping their return to us. We recommend using a trackable shipping method to ensure the safe delivery of your return. We are not responsible for lost or damaged returns during shipping.
Refund Process
Once we receive your return package, we will inspect the product to ensure it meets our return eligibility requirements. If the product is eligible for a return, we will issue a refund to the original payment method used for the purchase. Please allow 8-10 business days for the refund to be processed and appear on your account. Please note that we cannot refund shipping fees or any customs fees that may have been incurred.
Exchange Process
If you wish to exchange your product for a different size or color, please follow the return process outlined above, and indicate in your email that you would like to exchange the product. Once we receive your returned product, we will process the exchange and ship the new product to you. Please note that customers are responsible for the cost of shipping the exchanged product to them.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and a problem description. We will work with you to resolve the issue and may offer a replacement product, refund, or other solution.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at [email protected]. Our customer service team is available to assist you with any questions, and we are committed to providing you with a hassle-free shopping experience.
Thank you for choosing Rexatos. We appreciate your business and look forward to serving you!