At Rexatos, we understand that circumstances may arise that require you to cancel your order. We want to make this process as easy as possible for you while also ensuring that we can maintain efficient order processing and timely delivery for all of our customers. Please read our cancellation policy carefully to understand our process and requirements.
Cancellation Eligibility
You may cancel your order at any time before it has been shipped. If your order has already been shipped, you may initiate a return once you receive the product. We cannot cancel an order that has already been shipped.
Cancellation Process
To cancel your order, please follow these steps:
- Contact our customer service team at [email protected] as soon as possible to initiate the cancellation process. Please provide your order number and the reason for the cancellation in your email.
- Once we receive your cancellation request, we will confirm the cancellation and issue a refund to the original payment method used for the purchase.
- Please allow 8-10 business days for the refund to be processed and appear on your account.
Please note that we cannot cancel an order that has already been shipped. If you receive the product and wish to return it, please follow our return policy guidelines.
Refund Process
Once we confirm the cancellation of your order, we will issue a refund to the original payment method used for the purchase. Please allow 8-10 business days for the refund to be processed and appear on your account. Please note that we cannot refund shipping fees or any customs fees that may have been incurred.
Shipping Cancellation
We process and ship orders as quickly as possible, often within 1-3 business days. If you wish to cancel your order after it has been shipped, you may refuse delivery of the package when it arrives or return it to us once you receive it. Please note that we cannot refund shipping fees or any customs fees that may have been incurred.
Order Modifications
If you wish to modify your order, such as changing the size or color of a product, please contact our customer service team at [email protected] as soon as possible. We will do our best to accommodate your request before the product is shipped. Once the product has been shipped, we cannot modify the order.
Multiple Order Cancellation
If you wish to cancel multiple orders, please contact our customer service team at [email protected] with the order numbers and the reason for the cancellation. We will work with you to process the cancellations and issue refunds as necessary.
Contact Us
If you have any questions or concerns about our cancellation policy, please contact us at [email protected]. Our customer service team is available to assist you with any questions you may have, and we are committed to providing you with a hassle-free shopping experience.
Thank you for choosing Rexatos. We appreciate your business and look forward to serving you!