ORDERING
1. How do I place an order on your website?
To place an order on our website, simply add the items you want to your cart and proceed to checkout. You will be asked to enter your shipping and billing information, as well as your payment method.
2. Do I need to create an account to place an order?
No, you do not need to create an account to place an order. However, creating an account will allow you to view your order history, track your shipments, and save your billing and shipping information for future orders.
3. Can I change or cancel my order after it has been placed?
Unfortunately, we are unable to change or cancel an order once it has been placed. However, you may be able to return the items for a refund or exchange once they have been received.
SHIPPING
1. Where do you ship to?
We ship worldwide from our location in the USA.
2. What is your processing time for orders?
Our processing time is 1-3 business days.
3. How long will it take to receive my order?
Shipping times vary depending on your location. For orders within the USA, shipping typically takes 5-7 business days. For international orders, shipping can take 14-28 business days.
4. How much does shipping cost?
For orders within the USA, shipping costs $6.99. For international orders, shipping costs $12.99.
5. Can I track my shipment?
Yes, we provide tracking information for all shipments.
RETURN & REFUND
1. What is your return policy?
We accept returns within 40 days of purchase. The items must be in their original condition and packaging.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected]. We will provide you with a return label and instructions for returning the items.
3. Will I receive a refund for my return?
Yes, we will provide a refund for the items once they have been received and inspected. The refund process can take 8-10 business days.
4. Can I exchange an item?
Yes, we accept exchanges within 40 days of purchase. The items must be in their original condition and packaging.
CANCELLATION
1. Can I cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. However, you may be able to return the items for a refund or exchange once they have been received.
2. What is your cancellation policy?
Our cancellation policy is that we are unable to cancel an order once it has been placed. However, you may be able to return the items for a refund or exchange once they have been received.
PAYMENT
1. What types of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards.
2. Is it safe to enter my credit card information on your website?
Yes, we use industry-standard encryption to protect your credit card information.
3. Will I receive an order confirmation and receipt?
Yes, you will receive an order confirmation and receipt via email once your order has been placed.